Returns/Exchanges due to defect and/or damage during shipment

How to handle a Return/Exchange due to defect and/or damage during shipment?

We highly recommend that all buyers inspect all items upon receipt. Please contact us within 72 hours with clear photographic proof of defect or damage in order to obtain a return authorization number. We will issue the buyer a return authorization number and return shipping label within 72 hours of receiving clear photographic proof of item defect or damage. If an item is returned without a valid, company issued return authorization number clearly visible on the outside of the package, the return will be rejected and all return shipping costs become the responsibility of the buyer.

How long should I expect to receive a refund/new product?

Please allow up to 72 hours from the time we receive a returned item to inspect it for defect or damage, after which point we will issue the buyer a full refund (including shipping and handling costs) or exchange the product. All exchanges sent will be the same model as originally purchased. If the buyer wishes to upgrade, it is the buyer’s responsibility to pay the difference.

What happens if I Return/Exchange after 72 hours?

Buyers who wish to return or exchange a damaged or defective item after 72 hours of receiving the shipment will be subject to a 20% restocking fee, which the buyer must pay before obtaining a return authorization number. All returned items must be in brand new condition, which means the item has never been installed and must be kept in all original packaging.

All other returns/exchanges

Buyers who wish to return or exchange a non-damaged/non-defective item are not eligible for shipping and handling refunds. Such returns are also subject to a 20% restocking fee.